Frequently Asked Questions (FAQ)
🛍️ Orders & Shopping
Q: How do I place an order on Eyyo?
A: Simply select your preferred item, choose your size and color, and click “Add to Cart.” Proceed to checkout to complete your purchase quickly and securely.
Q: Can I modify or cancel my order after placing it?
A: You can request changes within 1 hour of placing your order by contacting our support team via WhatsApp or email. Once shipped, orders cannot be modified.
Q: What if the item I want is out of stock?
A: If a product is out of stock, you can click the “Notify Me” button on the product page to receive an alert when it’s back.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Domestic orders are typically delivered within 1–3 business days. Shipping times may vary based on your location and selected courier.
Q: Do you offer international shipping?
A: Yes, we offer international shipping for wholesale orders. For retail orders, we currently ship within Turkey.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or SMS. You can enter this number on our Order Tracking page for real-time updates.
🔄 Returns & Exchanges
Q: Can I return or exchange a product?
A: Yes! You can initiate a return or exchange within 14 days of receiving your item, as long as it’s unused, unwashed, and with tags still attached.
Q: Are return shipping costs covered?
A: In cases of defective or incorrect products, we cover the return shipping. For other returns, shipping fees may apply.
Q: How do I start a return or exchange?
A: Visit our Return & Exchange page and fill out the request form. Our team will guide you through the next steps.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept credit cards, debit cards, and cash on delivery. All online payments are processed securely with SSL encryption.
Q: Is shopping on Eyyo safe?
A: Absolutely. Your personal and payment data are protected with top-level security technologies.
Q: Can I pay in installments?
A: Yes, eligible credit cards may offer installment options at checkout.
🧾 Account & Support
Q: Do I need an account to shop?
A: You can check out as a guest, but creating an account allows you to view order history, save favorites, and speed up future purchases.
Q: How can I contact customer service?
A: You can reach us via:
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Phone/WhatsApp: +90 530 647 77 20
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Or through our Contact Page
🧵 Other Questions
Q: Do you offer wholesale or franchise opportunities?
A: Yes! Please visit our Wholesale or Franchise pages for more details and application forms.
Q: How do I apply to model for Eyyo?
A: You can fill out the Model Application Form found on our corporate page.
📌 Still have questions? Don’t hesitate to contact us. We’re here to help!